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Demonstrating our continued commitment to providing excellent customer service and a seamless customer experience, Metropolitan, the No.1 national insurer and financial giant, are proud to announce the opening/launch of our new call center in Maseru, Lesotho today (July 9th 2018). The new call center will operate from 8am to 7pm Monday to Friday for starters. As the ca volumes grow we have the view to make the call center work 24 hrs a day.

This new call centre, which will be managed by our very own call centre experts, will provide support in Sesotho and English languages. This centre is a new department within our organisation, and is one of our contributions to alleviating the growing unemployment problem in our country. They have been extensively trained to handle all the questions a client may have regarding growing and developing a relationship with Metropolitan around their Financial Wellness.

This call centre is to serve customers from around the the country. To show great appreciation and utmost care to our customer’s need, calls to this call centre will be FREE on all local network providers. By dialing 800 22 300, clients, potential clients and all Basotho can speak to us “and Say Hello”.

Mr Nkau Matete, Managing Director, Lesotho said: “We are delighted to be sharing this proud moment of opening The Comms Hub in Lesotho, being the first insurer to introduce not only an inbound but outbound call centre. Being the pioneers, providing the best customer service is of paramount importance to Metropolitan and this Comms Hub will enable us to provide support to our valued clients at their convenience. Along with the all access email address, info@metropolitan.co.ls; and the Tawk To real-time chat on the website, we want our clients to know we are obsessed with them.”


The opening of this call centre in Lesotho forms an integral part of Metropolitan’s motto, ‘Together we can’.

Comms Hub